Placing an Order
Telephone orders can be placed between 10:00 a.m. and 6:00 p.m. Eastern Standard Time, Monday through Friday. Orders received before 2:30pm will be processed that day.
Please call (802) 540-0296
24-Hour Online ordering at: sales@elutiontechnologies.com
Order forms can be completed and faxed to (802)-540-0147 or emailed to sales@elutiontechnologies.com
Please provide the following information.
1.Your Name, Telephone, and Fax Number
2. Purchase Order Number and method of payment
3. Institution Name and Attention line.
4. Shipping Address
5. Billing Address
6. Product Catalog Number, Description and Quantity
Pricing and Payment Terms
All prices are subject to change without notice. Payment terms for domestic customers and appointed distributors are net thirty (30) days from receipt of invoice. You will only be charged for products shipped. Products placed on back order will be charged when shipped. All direct international orders are subject to prepayment before shipment of products.
Elution Technologies is capable of processing payments through VISA, Mastercard, American Express, Electronic Wire Transfer and Company Checks.
Shipping Terms
All parcels are shipped by overnight courier. Freight charges are FOB Burlington, Vermont, 05401. International orders can incur further shipping and insurance fees which are not imposed by Elution Technologies. It will be the responsibility of the customer to assume those charges. Any special export documentation will be applied to your invoice.
Resale Policy
In the absence of an express written agreement to the contrary, all products are sold by Elution Technologies for the exclusive use of the purchaser and are not to be resold.
Order Confirmation
Written confirmation of a telephone, fax, e-mail or internet order is not required. However, if confirmation of an order is sent, it should be prominently marked “Confirming Order. Do not duplicate.
Return Policy
All items returned must have authorization from Elution Technologies, before credit will be issued. Credit is issued after receipt of the returned item(s). Any claim for credit or return goods request must be made within 7 days of receipt. Custom items or non-catalog items are ineligible for cancellation or return.
If an error by Elution Technologies results in shipment of an incorrect order, Elution Technologies will, at its sole option, provide a replacement at no charge, or credit your account for the purchase price of the original product shipped in error plus shipping charges.
If an error by you results in the shipment of an incorrect order, the product is unopened and is reported to Elution Technologies within 7 days, you may obtain a Return Authorization that is subject to a 20% restocking fee.
Limited Warranty
Before ordering, we recommend that you review specifications of the product as published in the product insert available at our website or call and request a copy from Elution Technologies or an authorized distributor. Product inserts on the website reflect, in general, the applications and conditions for use. Products should be used in accordance with the insert shipped with the product. Elution Technologies reserves the right to change product specifications without prior notification.
Reservation of Title
All products are for research use or further manufacture only and should not be used for therapeutic or diagnostic applications. All products are for in vitro use only and not fit for human or animal consumption.
Indemnity
You agree to indemnify, defend and hold Elution Technologies its directors, officers, shareholders, employees, representatives and assigns (collectively, "Affiliates") harmless from and against any and all costs, liabilities, losses, and expenses (including, but not limited to, reasonable attorneys' fees) resulting from any claim, suit, action, or proceeding brought by any third party against Elution Technologies or its Affiliates alleging or arising from or related to any breach of these Terms & Conditions by you. This paragraph survives expiration or termination of your account or these Terms & Conditions.
